The Pawsome DeliDelivery & Returns
Delivery & returns.
Here you can find details on deliveries and returns of orders placed with The Pawsome Deli.
How delivery works
Order received
We will email you a confirmation after checkout and begin preparing your order.
Carefully packed
We aim to pick and pack your order within 1 working day, subject to availability and demand.
On its way
Once your order has been dispatched, we will provide you tracking details to keep up to date on your delivery.
Delivery Options
We use a variety of different couriers subject to the delivery location, and the items ordered.
If you will not be in to receive your delivery, please state this in the order notes, and we will instruct our courier to leave your order in the safe place. This is subject to their discretion however. We are no longer responsible for goods left in a safe place after it has been confirmed as delivered by the courier.
We have express delivery options available, but these are still subject to our normal order packing times.
If you have a requirement to receive your order promptly, please contact us, and we will do our best to expedite this if possible. Ideally, you should contact us before ordering, as we may be able to make additional delivery options available.
Returns
If you’ve changed your mind, please get in touch. Statutory return terms apply to all orders. Some items we sell are considered perishable goods, and in these cases, a statutory return will not apply. But, we’ll always do what we can to help. When you get in touch, we will outline your return options as per our Terms and Conditions.
We’re sorry to hear that your order was damaged, incorrect or missing an item. Please take pictures of your delivery, including the label, and contact us right away, and we’ll do what we can to put it right.
For approved returns, once we have received them, we will inspect the goods. Once this is complete and satisfactory, we will refund you within 14 days.