The Pawsome DeliFrequently Asked Questions
Questions, answered.
Everything you need to know about ordering, delivery, returns and choosing for your dog.
Orders and delivery
We deliver to addresses all over the mainland UK. Be aware that some rural areas may have slightly longer delivery times.
Where items are in stock, we aim to dispatch all orders within 1 working day, but it may take slightly longer during periods of high demand. There are multiple shipping options available at checkout.
When orders have been shipped, we will send you tracking details to your email. If you registered for an account, you can also check the current order status on our website or mobile app.
If you’d like to amend an order after it has been placed, please get in touch right away. We’ll endeavour to honour your request, but we cannot guarantee it, as if your order has been packed, it will be too late.
Treats and chews
Check the product description for size, texture, ingredients and suitability. Ask your vet for advice tailored to your dog if they have allergies, sensitivities or a medical condition.
Ingredients and available nutritional information appear on each treat and chew page. Checking the packaging is the safest option; contact us before ordering if your dog has a known sensitivity, and we will do our best to help.
We cannot diagnose or treat medical conditions. Please speak with your vet for individual advice.
Follow the pack guidance, supervise where appropriate and make treats part of your dog’s overall daily intake. Ensure fresh drinking water is available.
Returns and help
See our Delivery & Returns page for dedicated information relating to returns.
Please contact us right away. We’ll need your order number and clear photographs where relevant. Let us take care of it from where, and we will let you know what the next steps are.
Visit our Contact page and send us a message. We are always happy to point you in the right direction.